TRADE POLICY
PAYMENT
TimelessAalborg accepts online payments with:
Visa, Mastercard, Maestro, Apple Pay, Google Pay, Paypal, Shop Pay, or local bank transfer
Gift cards cannot be exchanged for cash.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated in your order.
When buying inside Europe, VAT is included in the price. If you are buying outside of Europe, additional VAT and customs duties might be added.
Reservation for a specific watch is only applicable if the customer has paid a deposit. All other agreements are to be considered an invitation to treat in accordance with Danish law.
The website uses the following currencies for pricing: € (Euro)
TimelessAalborg uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by others from outside.
TimelessAalborg's own website also uses encryption with SSL protocol.
RIGHT OF WITHDRAWAL
We offer a worldwide right of withdrawal.
You have a 14-day full right of withdrawal for items purchased on the website unless otherwise agreed or stated in your order.
The 14-day period starts the day the order has been handed over to the customer
The customer is responsible for the return shipping costs.
The customer is responsible for all return shipping costs. Any additional import taxes and duties applied are the responsibility of the buyer. We ship all our products from the EU, and export duties, fees, or taxes might be added to our products when exporting. Please consult your local government to determine the extent to which additional fees might occur. These additional fees are the responsibility of the buyer and are determined by your country. We do not refund any additional costs.
Original shipping cost from us to the customer will not be refunded in case of usage of the right to withdrawal.
If you want to use your right of withdrawal, contact us using your order number on mail: Timelessaalborg@gmail.com
CONDITION OF THE ITEM UPON RETURN
You are responsible for any deterioration in the value of the item caused by handling other than what is necessary to determine the item's nature, characteristics, and function. This means that you can try the item in the same way as if you were shopping in a physical store.
If the item has been tried beyond what is described above, it is considered used and of diminished value. This means that in the event of withdrawal of the purchase, you will receive a smaller portion or none of the purchase amount refunded. It is up to TimelessAalborg to assess the condition of the item.
RIGHT OF COMPLAINT
There is a 2-year right of complaint on products in accordance with Danish law. The warranty covers all defects in software, material, and manufacture.
Complaints about defects and deficiencies must be notified to Timeless Aalborg within a reasonable time after the item has been received. A maximum of two months is considered a reasonable time unless otherwise agreed. We will refund reasonable shipping costs.
The right to complain is waived in the event of incorrect or unusual operation of the product.
No guarantee is provided for the watch's water resistance unless a pressure test is conducted at the time of sale.
No guarantee is offered for the watch's precision when dealing with vintage watches that are over 25 years old.
The authenticity of the watch is guaranteed
TimelessAalborg APS
VAT registration number: 44264838
Randrupvej 9
9293 Kongerslev
Denmark
Email: Timelessaalborg@gmail.com